SOME COMMON QUESTIONS - HOPEFULLY ANSWERED

HOW DO I MEASURE FOR THE PERFECT FIT?

Each page has advice on measuring your item. Please ensure that you read this before ordering

HOW SHOULD I CARE FOR MY NEW LEATHER ITEM?

Pay a visit to my care and repair page for some handy hints and tips

HOW LONG WILL IT TAKE TO GET MY NEW ITEM?

Delivery varies due to demand but I normally aim to have your order finished between 4 - 8 weeks from order, usually less, but sometimes longer.

Who will Deliver my items?

I offer free UK Delivery via Royal Mail

HOW DOES THE ORDERING PROCESS WORK?

Depending on your order payment may be made at the time of ordering. You will receive a confirmation email of your order and an order acceptance from me. Once I have completed your order I will post it to you and send you an email to let you know.

If I haven't charged you yet then I will send you an order confirmation and send you an invoice separately.

I made a mistake and ordered the wrong size?

As long as I haven't started your order I don't mind changing the size of an item. Just let me know by email beforehand.

I wish to cancel my order?

As all of my items are made to your personal specifications you do not have a right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

However I am happy to cancel and refund any order that I have not started. This will be marked as 'processing' in my store.

Who pays for any returns?

The cost of returns delivery is down to the customer.

HOW DO I MAKE PAYMENT?

All online payments are made through PayPal.

HOW MUCH IS SHIPPING AND DELIVERY

I find nothing worse than grabbing that bargain, working through all of the order forms, and when it comes to pay find that another £7.50 has been added for shipping! Because of that I ship all of my leather goods for free in the UK. To Europe and the rest of the world shipping will be added at the checkout

WHO WILL DELIVER MY LEATHER items?

For EU and International deliveries I use Royal Mail.

I don't charge you for delivery to a UK address. Yes that's right - Postage is Free to the UK!

How do I make a complaint?

If you wish to make a complaint then please contact me at oaksidesaddlery@gmail.com

If you wish to use an alternative dispute resolution I am registered with the EU Online Dispute Resolution at

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show